Goldzone reserves the right to change the program logistics or speaker(s), or cancel or postpone a program.
If Goldzone Cancels
If Goldzone cancels a program, Goldzone will, at its option, allow you to:
- Attend an alternative program of equivalent value (subject to availability), or
- Obtain a full refund of the registration fee paid.
If Goldzone Postpones
If Goldzone postpones a program, you may choose to:
- Attend the same program at a later date, or
- Attend an alternative program of equivalent value (subject to availability).
Other than as set out above, no refund of any portion of the registration fee paid will be given.
Definitions
- Canceled: A program is treated as canceled when Goldzone no longer offers it.
- Postponed: A program is treated as postponed when Goldzone changes the scheduled date to a later date.
If You Are Unable to Attend
Weekday Program
If you have registered for a Weekday Program, you must notify us via email at least fourteen (14) days before the program begins. Provided you notify us before the fourteen-day period, Goldzone may, at its option, allow you to:
- Attend the same program at the next available date (subject to availability); or
- Attend an alternative program organized by Goldzone (of equivalent value or, if the alternative program is of higher value, you must pay the difference; subject to availability). If the alternative program is of lower value, no refund will be given; or
- Substitute yourself with another person who must not already be registered in a Goldzone Program.
Replacement/alternative programs must be completed within six (6) months of the start date of the original program you registered for.
Weekend Program
If you have registered for a Weekend Program, you must notify us via email at least thirty-three (33) days before the program begins. Provided you notify us before the thirty-three-day period, Goldzone may, at its option, allow you to:
- Attend the same program at the next available date (subject to availability); or
- Attend an alternative program organized by Goldzone (of equivalent value or, if the alternative program is of higher value, you must pay the difference; subject to availability). If the alternative program is of lower value, no refund will be given; or
- Substitute yourself with another person who must not already be registered in a Goldzone Program.
Replacement/alternative programs must be completed within six (6) months of the start date of the original program you registered for.
Week-long Program or Vacation-Seminar
If you have registered for a Week-long Program or Vacation-Seminar, you must notify us via email at least ninety (90) days before the program begins. Provided you notify us before the ninety-day period, Goldzone may, at its option, allow you to:
- Attend the same program at the next available date (subject to availability); or
- Attend an alternative program organized by Goldzone (of equivalent value or, if the alternative program is of higher value, you must pay the difference; subject to availability). If the alternative program is of lower value, no refund will be given; or
- Substitute yourself with another person who must not already be registered in a Goldzone Program.
Replacement/alternative programs must be completed within twelve (12) months of the start date of the original program you registered for.
Important
If you provide us with less than the prior notice as required above, 50% of the registration fee paid will be forfeited, and the balance amount credited to a future program or service.
If you fail to provide any notice of cancellation prior to the start of the program, or if you fail to attend the program (or any portion) for any reason, 100% of the registration fee paid will be forfeited.
Other than as provided above, no refund of any portion of the registration fee paid will be given, whether due to your cancellation or non-attendance of, or withdrawal from, the program (or any portion of the program).
Last updated: January 22, 2020